Privacy Policy

1. Introduction

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Friendly Fill Pharmacy (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal and health information you share with us.

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This Website Privacy Statement explains how we collect, use, disclose, and protect information when you visit our website, communicate with us electronically, or use our online services related to prescription fulfillment and mail-order pharmacy operations.

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By using our website, you agree to the terms described in this Privacy Statement.

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2. Scope

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This Privacy Statement applies to all visitors and users of Friendly Fill Pharmacy’s website, including:

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• Individuals browsing informational content

• Patients submitting forms, refill requests, or contact inquiries

• Providers or caregivers communicating electronically with our staff

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It does not cover information collected in person or through paper records, which are subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Friendly Fill Pharmacy Notice of Privacy Practices (NPP) provided separately.

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3. Information We Collect

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We may collect the following types of information when you visit or interact with our website:

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A. Personal Information

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• Name, address, phone number, and email address

• Date of birth (if provided through refill or contact forms)

• Any information you submit voluntarily through web forms (e.g., messages, requests, or inquiries)

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B. Health Information

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• If you submit refill requests or prescription inquiries, we may collect limited Protected Health Information (PHI) such as:

• Prescription numbers

• Medication names

• Allergies or notes relevant to medication fulfillment

• This PHI is protected in accordance with HIPAA and our Notice of Privacy Practices.

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C. Non-Personal / Technical Information

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• IP address, browser type, and operating system

• Date and time of website visits

• Pages visited and duration of stay

• Referral source (e.g., search engine or ad)

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We collect this data using cookies or similar technologies for website analytics and performance improvement.

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4. How We Use Your Information

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We use collected information for the following legitimate purposes:

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• To provide pharmacy services – including prescription refills, shipping updates, or patient communication.

• To respond to inquiries – for customer support or general information requests.

• To maintain compliance – with HIPAA, state, and federal pharmacy regulations.

• To improve website performance – through analytics and feedback.

• To send service-related communications – such as order confirmations or delivery notifications.

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We do not sell, rent, or trade personal or health information to third parties.

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5. Disclosure of Information

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We may disclose your information only as permitted by law, including:

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• To healthcare providers, insurance payers (if applicable), or caregivers for treatment or pharmacy operations.

• To regulatory authorities (Arizona State Board of Pharmacy, DEA, FDA) for compliance or inspection.

• To service providers assisting with website hosting, email, or delivery—bound by confidentiality agreements.

• When required by court order, subpoena, or other legal process.

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Friendly Fill Pharmacy does not share data for marketing purposes with unaffiliated third parties.

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6. Cookies and Tracking Technologies

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Our website may use cookies or similar technologies to:

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• Improve user experience

• Remember your preferences

• Analyze site traffic

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You may disable cookies through your browser settings; however, some site features may not function properly if cookies are disabled.

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7. Data Security

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We use administrative, physical, and technical safeguards to protect your information:

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• Encryption (HTTPS) for all website forms

• Secure servers and firewalls for electronic storage

• Access controls limiting data access to authorized personnel only

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Although we implement reasonable security measures, no electronic system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

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8. HIPAA Compliance

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If you submit or transmit health-related information through our website, such information is protected as Protected Health Information (PHI) under HIPAA.

Friendly Fill Pharmacy maintains separate HIPAA Privacy and Security Policies that govern the handling, use, and disclosure of PHI in compliance with:

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• 45 CFR Parts 160 & 164 (HIPAA Privacy & Security Rules)

• Arizona Administrative Code Title 4, Chapter 23

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To obtain a copy of our full Notice of Privacy Practices, please contact us at: info@friendlyfillpharmacy.com.

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9. Data Retention

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We retain website records, contact submissions, and related electronic communications:

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• For at least 7 years in accordance with A.A.C. R4-23-407(A)(2) (prescription record retention)

• Or as required by HIPAA (45 CFR §164.530(j))

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Records are securely archived and disposed of following approved data destruction procedures.

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10. Your Privacy Rights

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Under federal and Arizona state law, you have the right to:

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• Access your personal or health information maintained by the pharmacy

• Request corrections to inaccurate information

• Request restrictions on use or disclosure of your PHI

• File a complaint if you believe your privacy rights have been violated

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To exercise these rights, please contact:

Friendly Fill Pharmacy Privacy Officer

Email: info@friendlyfillpharmacy.com

Mail: P.O. Box 770, Carefree, AZ 85377
Call/Text: (602) 456-0506‬

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11. Children’s Privacy

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Our website is not directed toward or intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has submitted personal data to us, please contact us immediately for removal.

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12. Links to Other Websites

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Our website may contain links to external sites operated by third parties.

Friendly Fill Pharmacy is not responsible for the content, privacy, or security practices of external websites.

We encourage users to review the privacy policies of any linked sites.

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13. Changes to This Privacy Statement

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Friendly Fill Pharmacy reserves the right to update or modify this Privacy Statement at any time.

Changes will be posted on this page with an updated effective date.

We encourage you to review this statement periodically for updates.

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14. Contact Information

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If you have any questions, concerns, or complaints regarding this Privacy Statement or our privacy practices, please email us at info@friendlyfillpharmacy.com.

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