Terms of Service

1. Introduction

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Welcome to Friendly Fill Pharmacy (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and any related communication or mail-order pharmacy transactions provided by Friendly Fill Pharmacy.

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By using our website, submitting prescriptions, or purchasing products from us, you agree to these Terms. If you do not agree, please discontinue use of our services immediately.

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2. Pharmacy Information

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Friendly Fill Pharmacy is a licensed Arizona mail-order pharmacy that provides prescription fulfillment and delivery services in compliance with:

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Arizona State Board of Pharmacy Regulations (A.A.C. Title 4, Chapter 23)

U.S. Drug Enforcement Administration (DEA) regulations (if applicable)

Health Insurance Portability and Accountability Act (HIPAA) privacy and security rules

We are a cash-only pharmacy — we do not accept insurance, Medicare, Medicaid, or third-party billing.

 

3. Eligibility

 

To use our pharmacy services, you must:

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• Be at least 18 years old (or the legal age of majority in your state).

• Reside in a U.S. state to which Friendly Fill Pharmacy is legally authorized to ship medications.

• Provide a valid prescription issued by a licensed prescriber.

• Agree to provide accurate, truthful, and complete personal and health information.

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4. Cash-Only Payment Policy

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All payments must be made in full before prescription processing and shipment.

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We accept cash, certified check, money order, or approved digital payment methods.

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No insurance billing, reimbursement claims, or third-party payer submissions are accepted.

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Refunds and returns are generally not permitted once medication leaves the pharmacy, per A.A.C. R4-23-408 (drug return and reuse prohibition).

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5. Prescription Requirements

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All prescriptions must comply with A.A.C. R4-23-407 and applicable federal laws, including:

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• The prescription must include the patient’s full name, address, drug name, strength, directions for use, prescriber’s name and signature, and date of issuance.

• Controlled substances (if dispensed) require verification under Arizona CSPMP (Controlled Substances Prescription Monitoring Program).

• Faxed or electronic prescriptions are accepted only from licensed prescribers.

• Verbal prescriptions may be accepted for non-controlled medications only.

• We reserve the right to verify or refuse any prescription that appears invalid, altered, or inconsistent with medical or legal requirements.

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6. Dispensing and Mail-Order Delivery

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Medications are dispensed only after pharmacist verification and full payment.

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All shipments are sent using tamper-evident, trackable packaging.

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Delivery may require an adult signature upon receipt.

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We are not responsible for delays or losses caused by shipping carriers once the package leaves our facility.

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For temperature-sensitive items, we use insulated packaging and tracking.

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7. Refunds and Returns

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Due to federal and state pharmacy regulations (A.A.C. R4-23-408), prescription medications cannot be returned or resold once they have left the pharmacy.

Refunds are issued only if:

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• The pharmacy ships an incorrect medication due to our error, or

• A shipment is damaged before reaching the patient (verified by carrier report).

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Requests for refund or reshipment must be submitted in writing to [Insert contact email] within five (5) business days of delivery.

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8. Privacy and Confidentiality

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We are committed to protecting your Protected Health Information (PHI) under HIPAA and Arizona privacy laws.

Our Privacy Policy and HIPAA Notice of Privacy Practices describe how your information is collected, used, and disclosed.

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By using our website or pharmacy services, you consent to the data practices described in those documents.

 

9. Website Use

A. Permitted Use

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You may use our website for lawful purposes only — such as obtaining information, submitting refill requests, or contacting the pharmacy.

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B. Prohibited Activities

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You may not:

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• Submit false or misleading information

• Attempt to gain unauthorized access to systems or patient data

• Use automated scraping, bots, or similar technologies

• Transmit harmful code, spam, or illegal content

• Use the website to obtain medications without a valid prescription

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Violation of these terms may result in service termination and potential legal action.

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10. Intellectual Property

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All content on this website — including text, logos, graphics, and images — is the property of Friendly Fill Pharmacy or its licensors.

You may not reproduce, copy, or distribute website materials without written permission.

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11. Disclaimer of Warranties

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Our website and services are provided “as is” and “as available.”

While we strive for accuracy and reliability, Friendly Fill Pharmacy does not guarantee that:

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• The website will be error-free or uninterrupted,

• Information provided will always be current or complete, or

• Medications will be available at all times.

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We expressly disclaim all warranties, express or implied, including those of merchantability, fitness for a particular purpose, or non-infringement.

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12. Limitation of Liability

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To the fullest extent permitted by law, Friendly Fill Pharmacy, its owners, employees, and contractors shall not be liable for:

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• Any indirect, incidental, special, or consequential damages arising from website use or pharmacy services

• Delays or shipping carrier errors

• Data breaches caused by factors beyond our reasonable control

• User misuse of prescription products

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Total liability in any case shall not exceed the amount paid by the customer for the relevant transaction.

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13. Indemnification

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You agree to indemnify and hold harmless Friendly Fill Pharmacy, its owners, pharmacists, and employees from any claims, damages, or liabilities resulting from:

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• Your misuse of our website or services,

• Your violation of these Terms, or

• Your violation of any applicable law or third-party rights.

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14. Compliance with Laws

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Friendly Fill Pharmacy operates under the authority of the Arizona State Board of Pharmacy and complies with:

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• A.A.C. Title 4, Chapter 23 (R4-23-xxx series)

• A.R.S. §32-1901 et seq.

• Federal Food, Drug, and Cosmetic Act

• DEA and FDA regulations

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We will cooperate with law enforcement and regulatory agencies as required.

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15. Termination of Service

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We may suspend or terminate your account or order if:

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• You violate these Terms,

• Fraudulent activity is suspected,

• Required verification cannot be completed, or

• Continued service is deemed unsafe or non-compliant.

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Upon termination, we will retain prescription and transaction records per R4-23-407(A)(2) for seven (7) years.

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16. Dispute Resolution

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Any dispute arising from your use of our services shall be governed by the laws of the State of Arizona, without regard to conflict of law principles.

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Disputes shall be resolved:

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• First, through informal discussion with our Pharmacist-in-Charge;

• If unresolved, through binding arbitration in Maricopa County, Arizona.

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You waive any right to participate in a class action related to these Terms.

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17. Changes to Terms

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Friendly Fill Pharmacy reserves the right to modify or update these Terms at any time.

Changes will take effect immediately upon posting on our website.

Your continued use of the website or pharmacy services after changes are posted constitutes acceptance of the revised Terms.

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18. Contact Information

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If you have questions about these Terms, please email Friendly Fill Pharmacy at info@friendlyfillpharmacy.com
 

19. Acknowledgment

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By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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